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Frequently asked questions about Casino-Sol
Which video poker variant reaches over 99 percent RTP?
The provided data does not specify any video poker variants. However, it does list a slot game, Esqueleto Explosivo 2 by Thunderkick, which features an RTP of 96.13%. This RTP is a theoretical average calculated over a very large number of spins.
Volatility for Esqueleto Explosivo 2 is classified as high, meaning wins may be infrequent but can be substantial when they occur. The maximum multiplier for this slot is listed as x5000 the stake.
The game also utilizes a tumble feature, where winning symbols are removed and replaced by new ones, potentially leading to consecutive wins within a single spin. The game grid is set up as 5x3 with 99 paylines.
Am I allowed to open a second account?
The terms regarding the opening of multiple accounts are not detailed within the provided information. Typically, casino policies restrict players to one account per person to prevent bonus abuse and ensure fair play.
Should a second account be opened, it could lead to the closure of both accounts and the forfeiture of any funds held within them. This is a standard practice across most online gaming platforms.
Players are advised to consult the casino's terms and conditions, which are usually accessible via a link on their website, for definitive information on account policies and any associated restrictions.
How much storage space does the 60-MB iOS app need?
The iOS application requires approximately 60 MB of storage space on the device. This figure is specific to the app's download and installation size on Apple's operating system.
For optimal performance, the iOS app recommends a device running iOS 13 or later. Additionally, a minimum of 2 GB of RAM is advised to ensure smooth operation and prevent performance issues.
The Android version of the app is slightly larger, requiring around 45 MB of storage and a minimum of Android 8.0+ to function correctly.
Are live tables open around the clock?
The provided data does not specify the operating hours for live tables. The contribution of live games to wagering requirements is listed as 10%.
This means that for every €100 wagered on live casino games, only €10 will count towards fulfilling the bonus wagering requirements. Slots, conversely, contribute 100%.
The information on live table availability and specific game types is not detailed, so players should check the casino's platform directly for these details.
How does a 50% Reload differ from the first bonus?
The initial welcome bonus offers a substantial 300% match up to €2,000, along with 100 free spins. This bonus has a wagering requirement between x35 and x45, and must be met within 30 days.
A reload bonus, often structured differently, typically offers a lower percentage match on subsequent deposits. For instance, a hypothetical 50% reload bonus would provide €50 for every €100 deposited, compared to the welcome offer's €300.
The key differences lie in the percentage match, the maximum bonus amount, and potentially the associated wagering requirements and validity periods, which can vary significantly between different promotional offers.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Which studios supply most slots in the catalog?
Thunderkick is a prominent studio, with their slot Midas Golden Touch offering an RTP of 96.10% and high volatility. This particular game features a 5x3 reel setup across 15 paylines, providing a standard grid for gameplay. The maximum win potential on Midas Golden Touch is stated as x10100.
While not explicitly detailed, the contribution of slots to wagering requirements is 100%, making them the primary focus for bonus play. This means any wagers placed on slot games will fully count towards meeting the turnover demands. Other game types contribute a significantly smaller percentage.
The contribution rules mean that funds wagered on table games or live casino titles will only count 10% towards the wagering requirement. Therefore, players aiming to clear bonus funds quickly should prioritize spinning the reels on their preferred slot titles. This contrasts sharply with other game categories.
How much storage space does the Android app use?
The Android application requires approximately 45 MB of storage space on a device. This size is suitable for most modern smartphones and tablets. The operating system requirement for the Android app is version 8.0 or higher.
For optimal performance, users should ensure their Android device has at least 2 GB of RAM. This memory requirement helps in running the application smoothly without lag. The iOS application has a larger footprint, approximately 60 MB.
The iOS version of the app, designed for Apple devices, has a slightly larger storage requirement of around 60 MB. This application is compatible with iOS 13 and above. Both apps are designed to provide a dedicated mobile gaming experience.
What is the minimum deposit for the welcome bonus?
Players can claim the 300% welcome bonus up to €2,000 plus 100 free spins with a minimum deposit of €10. This low entry point allows new players to experience the bonus offer without a significant initial investment. The bonus funds and free spins are activated upon this initial deposit.
The wagering requirement for the welcome bonus ranges between x35 and x45, and must be completed within 30 days. This means players need to wager the bonus amount a specified number of times before any winnings can be withdrawn. The maximum bet allowed while the bonus is active is €5.
Should a player wish to deposit using the CashLib method, it also starts from a minimum of €10. This prepaid option does not facilitate withdrawals, but it allows for instant deposits within set limits. The bonus eligibility is tied to the initial deposit amount, not the payment method itself.
Why does KYC reject documents older than 3 months?
The Know Your Customer (KYC) process requires an ID verification and proof of address that is no older than 3 months. This is to ensure that the provided information is current and accurately reflects the player's details. Expired documents will lead to a rejection of the verification request.
The standard processing time for KYC verification is between 24 to 48 hours. During this period, the submitted documents are reviewed by the casino's security team. Prompt submission of valid documents is crucial for a smooth onboarding process.
A valid proof of address is essential for KYC, and it must clearly display the player's name and residential address. This document can be a utility bill or a bank statement, but it must be recent to be accepted. This measure is standard practice in online gaming.
How do I deposit with CashtoCode without a bank account?
The CashLib payment method, which functions similarly to CashtoCode in that it doesn't require a bank account, allows for deposits starting from €10. This option is a prepaid voucher that can be purchased and then used for online transactions. It is a convenient choice for players seeking privacy.
Deposits made via CashLib are processed instantly, meaning funds appear in the player's account immediately after redemption. However, CashLib is exclusively for deposits; withdrawals are not supported through this method. The transaction limits for CashLib are between €10 and €1,000.
There are no fees associated with using CashLib for deposits, making it a cost-effective option for smaller transactions. Players looking for an alternative to traditional banking methods can utilize CashLib for quick and secure deposits. This method adheres to the minimum deposit requirements.
Which slot offers the highest maximum win in multipliers?
The slot game 'Book of Dead' by Play'n GO offers a maximum win multiplier of up to x5,000. This theoretical maximum payout is achieved in specific game scenarios, often involving bonus rounds or free spins. Players seeking the potential for significant returns based on their stake should consider this title.
In comparison, other slot games might have lower or higher maximum win potentials, but 'Book of Dead' stands out with its notable x5,000 multiplier. This figure represents the highest multiple of the player's bet that can be won in a single spin or game sequence. It is important to note that achieving this maximum win is exceptionally rare.
The RTP for 'Book of Dead' is listed at 96.21 %, with a high volatility rating. This combination means that while wins may be infrequent, they have the potential to be substantial when they do occur, aligning with the high maximum win multiplier. Players should be aware that high volatility can lead to extended periods without wins.
From which amount does the 10,000 EUR limit apply?
The limit of 10,000 EUR applies to transactions made using the MiFinity e-wallet. This payment method allows for deposits and withdrawals up to this specified maximum amount per transaction. Players utilizing MiFinity should be aware of this ceiling for their financial activities.
This 10,000 EUR limit is a key characteristic of the MiFinity service at this casino, distinguishing it from other payment options. For instance, CashtoCode eVoucher, another available method, has a much lower transaction limit of 1,000 EUR. This difference makes MiFinity more suitable for players with larger transaction needs.
For withdrawals, MiFinity transactions have a processing time of 0-24 hours, with no fees incurred. The minimum deposit amount for MiFinity is 10 EUR. Understanding these parameters is crucial for managing funds efficiently within the casino environment, particularly when dealing with amounts approaching the 10,000 EUR threshold.
How much commission does the Banker bet cost?
Information regarding a specific commission cost for a 'Banker' bet is not provided in the available data. Therefore, it is not possible to state the exact percentage or amount charged for this type of wager. Players interested in this detail may need to consult further casino documentation.
The provided data details game contribution percentages for different game types, such as Slots at 100% and Table games at 10%. However, specific bet types within these categories, like a Banker bet in Baccarat, and their associated commissions are not elaborated upon. This omission leaves a gap in understanding certain betting costs.
While specific commission details for a Banker bet are absent, the general wagering contribution for Table games is 10%. This means that bets placed on table games contribute only 10% towards meeting any wagering requirements, a factor that influences the overall cost and time to clear bonuses, regardless of individual bet commissions.
Why is the email confirmation not arriving?
Email confirmations may not arrive due to potential delays in the email server's processing or the player's spam or junk folders. It is advisable to check these locations thoroughly before assuming non-receipt. Sometimes, a brief delay is normal for automated email systems.
The KYC (Know Your Customer) process, which requires an ID and a proof of address no older than 3 months, is subject to a 24-48 hour verification period. While this relates to account verification, email delivery issues can occur independently of this process. Ensuring the correct email address is registered is paramount.
If the email confirmation still has not arrived after checking all relevant folders, it is recommended to contact customer support for assistance. They can verify the status of the email dispatch and resend it if necessary. This proactive step can resolve delivery issues promptly.
Why does the live stream stutter with a weak connection?
Live stream stuttering on a weak connection is primarily due to insufficient bandwidth to support the video data being transmitted. Online casinos typically require a stable internet connection to ensure a smooth viewing and interactive experience for live dealer games. A connection below the recommended speed can lead to buffering and interruptions.
For optimal performance, especially with live casino applications, minimum system requirements are often in place. For instance, the mobile app suggests 2 GB of RAM. While this is for the app, a weak internet connection can similarly impact the stream's fluidity, regardless of device specifications.
The stuttering is a direct consequence of the data packets arriving too slowly or inconsistently to be rendered in real-time by the player's device. This is a common issue with streaming any form of video content over a compromised or limited internet connection, affecting both desktop and mobile devices.
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